Affected user category: Users attempting payment with vcash
Affected app platforms: Android, iOS
Affected app version: All versions
Users attempting to make a merchant payment may experience intermittent payment failure.
Users who have initiated a payment to a merchant may be led to a payment failure screen upon confirmation and authorisation of transaction. The error that is displayed 'SOMETHING WENT WRONG, Error occured. Please try again.'
Users can attempt payment transaction again after arriving at the failure screen.
If users meet with failure page however user balance is reduced, please notify us at [email protected]
This incident is still undergoing investigation.