Intermittent merchant payment failure
Incident Report for vcash
Issue has been resolved as of 23 November 2017, 5:02PM.
Posted almost 2 years ago. Nov 23, 2017 - 17:02 GMT+08:00
Affected user category: Users attempting payment with vcash
Affected app platforms: Android, iOS
Affected app version: All versions

Users attempting to make a merchant payment may experience intermittent payment failure.

Users who have initiated a payment to a merchant may be led to a payment failure screen upon confirmation and authorisation of transaction. The error that is displayed 'SOMETHING WENT WRONG, Error occured. Please try again.'

Users can attempt payment transaction again after arriving at the failure screen.
If users meet with failure page however user balance is reduced, please notify us at [email protected].

This incident is still undergoing investigation.
Posted almost 2 years ago. Nov 23, 2017 - 12:51 GMT+08:00